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We sup­port on-site in learn­ing and improvement

Our mis­sion is to con­tribute to the suc­cess of our cus­tomers. Because we serve a wide vari­ety of orga­ni­za­tions who are at dif­fer­ent stages in their improve­ment jour­ney, we begin by lis­ten­ing to see if our capa­bil­i­ties can meet the cus­tomer’s needs. Here are some com­mon ways Gem­ba Acad­e­my sup­ports clients on-site.


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Con­sult­ing

Our con­sul­tants bring decades of teach­ing and prac­tic­ing con­tin­u­ous improve­ment across a vari­ety of indus­tries and process­es. They com­bine their expe­ri­ence and know-how to show clients how to apply the lean and six sig­ma meth­ods to achieve sus­tain­able results. We also lever­age our exten­sive our online learn­ing library to insure clients become self-sufficient. 

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What is it like to work with consultants?

The term con­sul­tant” is very gen­er­al and what they do is very dif­fer­ent by spe­cif­ic indus­try or field of exper­tise. A cus­tomer’s expe­ri­ence of work­ing with a con­sul­tant can be mixed, unless both sides start out with very clear expec­ta­tions of each oth­er. We begin by lis­ten­ing and answer­ing our cus­tomers’ con­cerns and ques­tions, such as these.

Q: How does it work if we are a small com­pa­ny, or have a lim­it­ed or no bud­get for consulting?

A: We offer a range of ser­vices designed to help solve cus­tomer prob­lems at most bud­gets. At the low-cost range, cus­tomers work with our con­sul­tants to devel­op a plan, begin self-paced learn­ing and prac­tice via the meth­ods in our online library, and we keep you on track through peri­od­ic vis­its or coach­ing calls. At a full-ser­vice lev­el, our con­sul­tants become a ded­i­cat­ed mem­ber of a clien­t’s team, deliv­er­ing cus­tomized sup­port days or weeks per month. We start small and prove our worth step by step.

Q: Is there a stan­dard approach or roadmap for con­tin­u­ous improvement?

A: Every clien­t’s sit­u­a­tion is unique and dif­fer­ent. We lis­ten, observe, learn and adapt our approach to fit each clien­t’s short and long-term goals. Through over 20 years of prac­tice, we have devel­oped stan­dard train­ing pro­grams, work­shops, and even a gen­er­al get­ting start­ed” 90-day roadmap. We build cus­tomized play­books for clients based on proven and repeat­able mod­ules and methods.

Q: Will we become depen­dent on consultants?

A: No. We sup­port clients com­mit­ted to both to deliv­er­ing results and devel­op­ing peo­ple. We accel­er­ate your learn­ing and progress towards your goals, build in-house learn­ing sys­tems by lever­ag­ing our online library, and remain avail­able to you long-term for infor­mal or struc­tured coach­ing support.

Q: What type of work is with­in scope of con­tin­u­ous improve­ment consulting?

A: As a vis­it to our online library reveals, con­tin­u­ous improve­ment applies to any process in any indus­try. Typ­i­cal projects are aimed at stream­lin­ing work­flow, reduc­ing through­put and cycle times, improv­ing safe­ty and qual­i­ty, and there­by reduc­ing cost. We do this by thor­ough­ly grasp­ing the sit­u­a­tion, iden­ti­fy­ing fac­tors dri­ving the prob­lem, and select­ing the meth­ods known to help address the causes.

Q: We’ve nev­er used con­sul­tants. How do we know con­sul­tants are reliable?

A: Each of our con­sul­tants has built their rep­u­ta­tions over decades of results in ser­vice to clients. Col­lec­tive­ly, we abide by our Con­sult­ing Code of Ethics in order to exceed cus­tomer expec­ta­tions of pro­fes­sion­al­ism, integri­ty and fis­cal responsibility.

Con­tact us to learn if work­ing with a con­sul­tant is right for you.

Class­room & Prac­ti­cal Training

We deliv­er train­ing on-site at your loca­tion. Our instruc­tors com­bine their expe­ri­ence, the con­tent of our online learn­ing library, exer­cis­es and class­room inter­ac­tion to max­i­mize prac­ti­cal learn­ing. We offer both stan­dard pro­grams and the abil­i­ty to cus­tomize accord­ing to cus­tomer needs.

How to Lever­age the Online Library

Gem­ba Acad­e­my has built a com­pre­hen­sive online learn­ing library for lean con­cepts and tools, the com­pre­hen­sive six sig­ma body of knowl­edge and many exam­ples of con­tin­u­ous improve­ment in prac­tice across a wide range of organizations. 

We have hun­dreds of hours of essen­tial learn­ing and devel­op­ment to enable a suc­cess­ful busi­ness trans­for­ma­tion. We help clients struc­ture learn­ing paths, design learn­ing sys­tems, run grass-roots teach-and-do ses­sions, and struc­ture in-house capa­bil­i­ty devel­op­ment programs.

  • Learn at your own pace. Watch the short video lessons when you have time, test your knowl­edge with quizzes, and find ideas to improve your work.
  • Prac­tice hands-on. Fol­low the step-by-step prac­tice guides that help you try out var­i­ous con­tin­u­ous improve­ment methods.
  • Accel­er­ate and expand. Use the online videos to teach lean prin­ci­ples and meth­ods to oth­ers, a few min­utes at a time, to bring the team togeth­er towards a com­mon goal.

What makes the Gem­ba Acad­e­my con­sult­ing ser­vices unique is the com­bi­na­tion of our online learn­ing library, deep expe­ri­ence of our team of experts, and com­mit­ment to devel­op­ing the capa­bil­i­ties of our clients for long-term success.

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Cer­ti­fi­ca­tion of In-House Con­tin­u­ous Improve­ment Leaders

We blend our online learn­ing library with class room exer­cis­es, hands-on project work and indi­vid­ual coach­ing to help clients to devel­op the next gen­er­a­tion con­tin­u­ous improve­ment lead­ers. We offer the tra­di­tion­al six sig­ma black belt and green belt pro­grams, and we deliv­er cus­tomize cer­ti­fi­ca­tion pro­grams to meet the needs of our clients, build­ing on our online learn­ing library bod­ies of knowl­edge in lean and con­tin­u­ous improvement.

Learn more about devel­op­ment and cer­ti­fi­ca­tion of in-house expertise.

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Coach­ing

Some­times you just need advice from some­one who has done it before, or an out­side per­spec­tive to help you see the next step. We sup­port clients by devel­op­ing coach­ing rela­tion­ships. Many clients find answers to their ques­tions through infor­mal coach­ing con­ver­sa­tions and e‑mails with our respon­sive team mem­bers, at no charge. 

We also offer more struc­tured coach­ing ser­vices to help clients meet defined per­son­al and orga­ni­za­tion­al goals.

  • Month­ly or quar­ter­ly on-site coach­ing vis­its to check on progress and set new challenges
  • Indi­vid­ual, small group, or facil­i­tat­ed peer-to-peer coach­ing video conferences
  • Bi-week­ly tele­phone calls to keep you on track
  • Ad hoc phone calls or e‑mail as ques­tions come up 

Con­tact us to learn how a coach can help you.

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Where are you on your jour­ney of con­tin­u­ous improve­ment? Where would you like to go next?

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